Bidding for properties
It is important that if you are asked to attend a viewing that you make every effort to attend the viewing, even if you may not be in the top three bidders asked to attend. You also do not have to bid immediately when bidding opens, but any bids you wish to make are done so before the bid cycle closes at midnight on a Monday. For useful information on bidding for properties visit Bidding for a property.
We need to make sure that the information you tell us about your housing situation on your housing application is correct. This is called a verification or verifying your application. Incorrect information could lead to points being removed. To verify a housing application, we will need to see some identification or on some occasions visit you in your home. Visit for further information What is verification.
You can be awarded points if you have a medical condition and your current housing worsens that condition or makes it difficult to live in your home. You can tell us about your medical condition at the point you apply for housing or you can update your application. You will be sent a medical assessment form to complete and return the form to us as soon as possible; please do not send us prescriptions or hospital appointment letters. It is possible that you may not keep the medical points, so please do not update your application repeatedly, only if your condition significantly deteriorates. Please see Medical assessments.
Local lettings plan
There are times where we may give priority to tenants or residents in a particular area. This is called a Local Lettings Plan. We usually apply a Local lettings Plan to Community Investment Programmes where we have had to regenerate an estate and build new homes. We will tell you when we advertise properties where a Local Lettings Plan applies.
There are occasions where may have to let some properties sensitively. These occasions could be for example where:
The previous occupant has been evicted on the grounds of harassment/nuisance.
Where there has been a high incidence level recorded of problems with harassment/nuisance in a block or particular part of an estate.
Where there is a high concentration of vulnerable households in one corridor, block, estate or area who may be susceptible to exploitation.
We will tell you when we advertise properties when a Sensitive Let applies.
Ground floor priority
We will give priority for ground floor properties to those applicants who have received a medical recommendation for ground floor properties. This means that we shortlist and invite those applicants who have this recommendation to view a ground floor property first even though they may not have the highest points.
External and internal wheelchair accessible homes are not currently advertised but we have a list of applicants who need this type of home and we will identify properties who can be adapted through our Allocations Occupational Therapist.
The properties that are advertised in Home Connections are not suitable to be adapted for wheelchair users, so before bidding for these properties, speak to your Occupational Therapist or Social Worker.
Accessible housing register
The London Accessible Housing Register has been trialled and in use with some other London Boroughs over the last few years and is a component of CBL. It involves collecting information on the accessibility of properties that can be included in the property advert to help bidders identify suitable properties that should meet their needs. Each property is given an overall grade which must meet certain criteria in relation to amount of steps, both internally and externally, and internal circulation space.
In effect this means that home-seekers who have a disability can view relevant information about housing on offer so that they can bid on an inclusive choice based letting system. For more information you can go to Accessible Housing Register
When you accept a property you will sign a tenancy agreement and be given information on the tenancy conditions. It is important that you pay attention to the tenancy conditions because if you breach the tenancy conditions, this could place your tenancy in jeopardy. For more information go to Tenancy Information.